• INA-Lunchbreak
  • Supply Chain Act
02. September 2022

The next edition of the INA Lunchbreak is dedicated to the topic: Complaints mechanisms as part of successful risk management

The last INA Lunchbreak was about digital solutions that form the basis for building complaint mechanisms. Successful complaints mechanisms should allow those affected to submit complaints or report violations. In preparation for the Supply Chain Due Diligence Law (LkSG), many companies need to review, adapt or even completely rebuild their complaints mechanisms.  

Therefore, in the upcoming INA lunch break, we will first deal with the legal classification of complaints mechanisms in relation to the Supply Chain Due Diligence Law (LkSG) by the law firm Kapellmann. Afterwards, KAO Corporations will present how they have established a complaints mechanism with oil palm smallholders in Indonesia. 

As usual, the one-hour online meeting will take place on the first Friday of the month. 

The date is 02.09.2022 from 12:00 pm to 1:00 pm. 

Please note that the meeting language is German


12:00 pm Opening and updates  
Benjamin Seidel, Department 122 /BMZ 

12.05 pm Legal classification of complaints mechanisms in relation to the Supply Chain Due Diligence Law (LkSG) by the law firm Kapellmann
Dr. Sebastian Konrads, law firm Kapellmann Mönchengladbach 
Stine Walter, Law Firm Kapellmann Brussels 

12.15 pm Practical example from Indonesia: Establishing a complaint mechanism with palm oil smallholders  
Michael Top, Research & Development Manager, KAO Corporations 

12.30 pm Q&A and discussion

12.55 pm Summary and outlook
NN, Programme management INA. 


Moderation: Christian Thorun, ConPolicy 


The event is aimed at interested stakeholders from the private sector, civil society and politics.